Implementation:

Our specialty is in solving problems — problems rooted in diverse plan variations, unique workflow requirements and integration with other systems. You can customize your administration solution to fit your business needs rather than limit your business to your software's capabilities. Leveraging extensive business and technical expertise, we deliver benefit administration solutions that are flexible, scalable, reliable — and adaptable to your specific requirements.

Our products are extremely flexible and can easily be adapted to our client's workflow methods. We try to anticipate every client need in our design; however, sometimes you may wish to make modifications to the software to meet special needs. If customization to the system is required, a Statement of Work (SOW) will be created describing the exact modifications and an estimate of development time and costs.

Meeting our customer needs is second nature at Evolution1 and we value any and all feedback that our customers provide, especially through customization. As we field requests and make modifications to our software, we learn more about customers’ businesses and how we can help improve their processes and bottom lines.

We understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields.

All questions, which are sometimes referred to as incidents and include requests for maintenance, are managed through the secure Support Center. All questions and incidents should be entered in the Support Center. Incidents are reviewed by a Support Analyst who will resolve the issue or assign it to a Senior Support Analyst or possibly a Software Engineer for resolution.

Should you face a mission-critical challenge, our analysts can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues—regardless of company size—our team has a reputation for consistently going the extra mile to serve our customers.